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ODDU Jira Servicedesk

ODDU Jira Servicedesk

Hi,

 

Please use the following link to create a ticket for ODDU in case of questions, problems or changes related to SDKs, Dataprocessing and Dataexports.

 

Let us know if more people will work with creating tickets on that portal, I can add them easily to your project.

 

The link will send you directly to the ODDU-Portal, but you can click on “ODDU-Support-team” in the → Portal-overview of Fifty5blue.

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This link will send you directly to the ODDU-Portal

ODDU-Support-team - Jira Service Management (atlassian.net)

Choose one of the categories displayed here

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… and add the relevant info about your request

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Choose a component from the checkbox (if you are unsure about the component, choose “Generel request”) and the country of the project, after clicking on “Send” your request is created and visible in Servicedesk.

Please note:

Priority 1 (P1) incidents significantly delay or block data delivery. An issue is critical if teams can fix it for the current delivery but require a permanent fix for the next.

P1 incidents are “Emergency (on call)” or “Critical”. AGS assigns priority based on these criteria.